Return Procedures

Prior to shipping materials back to a vendor, contact the customer service representative to let the vendor know you have a return. Customer service will give instructions on the best procedure to process a return and will provide the correct shipping address for returns.

It is customary to short pay the invoice and request a replacement for the material being returned. The vendor will invoice the replacement item when it is shipped.

Returns are shipped by United Parcel Service (UPS) through InterLibrary Loan at Cook Library. Returns must be accompanied by the completed Items to be Shipped Via UPS form. Notify the Shipping and Receiving Clerk to pick up the box(ex) and deliver it(them) to InterLibrary Loan.


June 2011




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