Welcome to Document Delivery Services
|
For USM Faculty, Staff and Student Requests (including Eagle Express)
Document Delivery Information & Policies
|
Document Delivery Services @ University Libraries
Location: Cook Library, Room 103
Hours: Mon. - Fri., 8 a.m. to 5 p.m.
Phone: 601.266.4256
Fax: 601.266.4410
E-mail: DocDel@lib.usm.edu
Gulf Coast Library: Marcia Treuter
Phone: 228.214.3460
Fax: 228.214.3470
E-mail: GulfCoastDocDel@lib.usm.edu
Institutional borrower Logon
(Use this link ONLY if you are a document delivery representative from another institution.)
|
About Document Delivery | ^ top
Document Delivery assists The University of Southern Mississippi faculty, staff, currently enrolled students, and current Southern Miss Alumni Association members by requesting library materials not available at USM from other institutions. Whether an item will be lent by another library is dependent on the policies of that library. Most libraries will lend books, microfilm, and other monographic materials. Journal articles are sent as pdf files.
Items that may be difficult to obtain include:
Dissertations
Theses
Music scores
Audiovisual materials
Entire issues or volumes of periodicals
Newspapers (unless a microfilm is available)
Items most likely not lent include:
Old and/or rare books
Manuscripts and archival materials
Recently published items
Textbooks
Genealogical materials
Computer software
Reference books
Materials usually arrive at University Libraries within ten to fourteen working days after a request is submitted. In some instances, the process may take longer.
Compatible Browsers
Illiad has been tested with Mozilla's Firefox (Mac and PC), and Internet Explorer 6+. Apple's Safari browser currently contains a display bug that renders
the positions of page elements incorrectly, and therefore it is NOT recomended for use with the Illiad system. We suggest that Mac users download and install
Firefox, which has no such display issues.
What is ILLiad? | ^ top
ILLiad is the electronic system used to request an item through Document Delivery. The name ILLiad can be thought of as an acronym for InterLibrary Loan internet accessible database. Patrons will need to set up an account before placing their first order. The logon page may be accessed directly at the following page – ILLiad. ILLiad is accessed by using the USM SOAR ID and password.
ILLiad allows patrons to submit their requests online from anywhere at anytime. Also, the status of requests can be tracked through the ILLiad account at anytime. The following list details the status and its meaning:
|
Submitted by Customer
|
Displays the date and time the patron initiated the request. |
| Awaiting Copyright Clearance |
DocDel staff will check their copyright files to make a decision on how to send the request. |
| Awaiting Request Processing |
The request is in the DocDel file awaiting processing. |
| Awaiting Extensive Searching |
The request is being reviewed further for a variety of reasons. |
| Request in Processing |
Displays the time when the request is being reviewed. |
| Checking for Availability in Collection |
The item may be available in our collection and is being verified. |
| Request Sent |
The request has been sent to 5 prospective lenders. |
| Awaiting Post Receipt Processing |
The item has been received and is being processed. |
| Awaiting Customer Contact |
A message to the patron is about to be generated. |
| Customer notified via e-mail |
The item is waiting for the patron to pick it up. |
| Checked out to Customer |
The item has been checked out to the patron via ILLiad. |
| Delivered to Web |
The article(s) have been posted to ILLiad for viewing. |
| Cancelled by ILL staff |
Displays the time when the request was cancelled. |
| Request Finished |
This order has been completed. |
Since all data about a request and its handling is stored in a searchable database, the Document Delivery staff is able to respond quickly to inquiries about individual requests.
Password Assistance | ^ top
ILLiad is accessed with the USM SOAR ID and password. For assistance with passwords, please contact the iTech Helpdesk at 601.266.HELP (4357).
Request Procedures | ^ top
Before submitting a request through Document Delivery, please make sure that University Libraries does not own the material you are requesting. To do this, check the Anna library catalog. Document Delivery cannot request material from another library if it is held in the University Libraries collection.
Each request must be submitted on a separate form, even if two or more articles from the same issue of a journal are being requested. If the form is filled in completely, Document Delivery will be able to process the request faster.
Document Delivery will not reorder the same title multiple times.
Textbooks | ^ top
Document Delivery does not process requests for textbooks required for classes. These items must be purchased. Document Delivery cannot serve as a replacement for purchasing course textbooks. The course instructor should be notified when textbooks are not available at the textbook center.
Campus to Campus Requests | ^ top
University Libraries consists of many buildings located on several campuses. Items which are available at an alternate campus can be requested through Campus to Campus requests. Any circulating item may be requested from another campus. The items are delivered via shuttle service on Monday, Wednesday, and Friday of each week.
Eagle Express Requests | ^ top
Cook Library offers a variety of in-house Document Delivery services called Eagle Express.
The Eagle Express Article service is a fee-based article delivery service. If the article(s) requested IS AVAILABLE within University Libraries' collection, the article will be scanned and delivered electronically through the ILLiad system. The fee will be charged to the patron's library account.
The Eagle Express Hold and Delivery services are free services which pull items from the library collection. Current USM faculty or staff members may submit an Eagle Express Delivery Request. Items requested through Eagle Express Delivery will be delivered to designated locations on the Hattiesburg Campus.
Additionally, current USM faculty, staff members or graduate students may submit Eagle Express Hold Requests. These items will be checked out to the patron at the time of pickup. Patrons must bring their USM ID to the appropriate service desk to pickup Hold requests.
Costs | ^ top
The Document Delivery staff attempts to obtain items from libraries with which we have reciprocal agreements. Most items are borrowed in this manner and are free of charge to our patrons. All charges are applied to the patron’s library account or a specified grant or departmental account. Patrons should exercise judgment and discretion with regard to the number of items requested.
Copyright Information | ^ top
Warning Concerning Copyright Restrictions:
The Copyright Law of the United States (Title 17, U. S. Code) governs the making of photocopies or other reproductions of copyrighted material.
Under certain conditions specified in the law, libraries and archives are authorized to provide photocopy or other reproduction. One of these specified conditions is that the photocopy or reproduction is not to be "used for any purpose other than private study, scholarship, or research." If a user makes a request for, or later uses, a photocopy or reproduction for purposes in excess of "fair use," that user may be liable for copyright infringement.
University Libraries reserves the right to use its discretion to refuse any document delivery request that violates the copyright stipulation.
Notification | ^ top
When an item arrives, the Document Delivery staff will contact the patron. E-mail is the primary method of notification. It is the patron’s responsibility to make sure the e-mail address in their ILLiad account is accurate.
Picking Up and Returning Materials | ^ top
Materials may be picked up and returned at the Document Delivery desk during regular operating hours. Outside of these hours, items are available for pick up from the Circulation Desk. Items returned after hours may be placed in the book drop located by the Document Delivery department window.
Electronic Delivery of Articles | ^ top
Document Delivery provides electronic delivery of all articles in PDF format (Adobe's Portable Document Format). These articles may be accessed from the main menu of ILLiad by selecting "Electronically Received Articles." This will provide a list of all items that are waiting to be viewed or downloaded. The PDF file can then be accessed by clicking on the transaction number of the document.
Electronic documents will be available via ILLiad for 30 days or until they are deleted by the user.
Length of Loan, Special Terms | ^ top
The length of the loan period for items is determined by the lending library. The lending library may place stipulations on the item. Some of the most common include: no renewals, in library use only, and no photocopying.
The lending library may recall an item Document Delivery has borrowed from them. This does not happen often, but if it does, the Document Delivery staff will contact the patron that has the item for an immediate return of the item.
Due dates must be strictly honored. The due date is recorded on the Document Delivery band and is based on the library’s allowance. Late returns can jeopardize your borrowing privileges. The borrowing patron is responsible for any fees for lost or overdue materials.
Conditions for Document Delivery loans are set by the National Interlibrary Loan Code of the American Library Association and by individual libraries. It is the prerogative of the lending library to set the loan period, refuse to loan materials, withhold permission to photocopy, and/or restrict materials to library use. As the borrowing library, Document Delivery must adhere to all the rules and restrictions of the lending library.
Requesting a Renewal | ^ top
Researchers should make every effort to complete their work with Document Delivery items within the original loan period. As a courtesy, a single renewal per item can usually be obtained. An e-mailed courtesy notice will automatically be generated within five days of the due date. At this point, bring the item to the Document Delivery desk and request a renewal. Unless the lending institution strictly prohibits renewals, the due date will be extended with the understanding that the material is subject to recall by the lending institution at any time.
Renewals cannot be granted over the phone or by e-mail.
Overdue Materials | ^ top
Document Delivery Services are dependent on cooperation with other institutions. Therefore, adherance to due dates and return policies is important. Patrons can assist in this by returning materials by the due date stated on the white Document Delivery form included with the material.
A charge of $10.00 per week will be assessed by University Libraries for each week that an item is kept past the due date. The overdue fee accrues at the first day past the due date. This charge is applied to the patron’s library account.
Unfilled Requests | ^ top
The Document Delivery staff will make every effort to obtain requested material. Although it does not happen often, not all requests can be filled. Occasionally, a request must be sent to numerous libraries before one can be found that is able to supply the requested item. Some requests will require several attempts. A request will only be cancelled when all possible sources have been exhausted.
The Document Delivery staff will notify the patron if a request cannot be filled.
Contact Information | ^ top
System Problems or Document Delivery Questions: Call the Cook Library Document Delivery office at 601.266.4256 or send an e-mail to DocDel@lib.usm.edu
|
