How do I get help trouble-shooting access to e-reserves?
- "The E-Reserve item won't download."
Do you have Adobe Acrobat loaded? You need to have Adobe Acrobat loaded on your machine in order to access ERES's. Directions for downloading a free copy of Adobe are available on the "Reserves" homepage. If you have a current version of Adobe Acrobat loaded and you still cannot pull the
item from reserve, contact the Circulation Desk at 601.266.4250 [Cook Library] or 228.865.4510 [Gulf Coast Library].
- "The E-Reserve item starts to download, but then stops or freezes up."
Though the library makes every effort to create manageable download files, some E-Reserve items may cause your computer to timeout or freeze during the downloading process, particularly if you are using a modem. If this occurs, you may have to come to the library to print.
- "The E-Reserve item seems to be taking a long time to download."
E-Reserve items are large files and will take time to download, sometimes up to 5 minutes! If you do not allow the E-Reserve to download completely, you may encounter errors or may only be able to view part of the document.
- "My E-Reserve item won't print." | ^top
Check to make sure that you are using the print button on the Adobe toolbar. You cannot print using the browser's print button or by going to "File" and